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ELM Resources is an Equal Opportunity Employer

Operations - Aurora Site Operations Manager

Aurora Operations Site Manager

ELM Resources is a high growth technology organization which provides automated Federal Family Education Loan Program (FFELP) and alternative loan data exchanges, updates and loan information through the internet. Established in 1994 with the mission to achieve an open market, ELM is the industry's only mutual benefit corporation. Through its members lenders, guarantors, and loan servicers ELM administers a common, open and universal data exchange network that seamlessly links diverse computing platforms. ELM offers students and schools a single data channel, regardless of which loan provider is serving the customer. ELM is owned by 48 of the highest profile institutions in the student loan industry, with 70 employees in Oakland, CA, and an additional 30 employees throughout the United States.

We are currently looking for an Operations Site Manager in our Aurora, CO offices. This position reports to the COO. The main focus of this position is to develop, supervise and support operations activities and staff members of various within operations departments located in the Aurora, Colorado ELM office. These individuals are members of the school PSS teams, NDN operations team, and SS&R team (System Support and Research). The Aurora Site Manager will have as a direct report the Aurora PSS Manager located at the Aurora site, and will have a matrix location oversight responsibility for the additional staff members in Aurora who have direct functional and departmental reporting lines to other Operations managers. The Aurora Ops Site Manager is a resource for the Aurora small school PSS and NDN team in resolving complex and sensitive issues and requires knowledge of ELM and the financial aid industry. This individual is responsible, along with the COO and with the Aurora PSS Manager, for encouraging staff to meet or exceed individual and team goals.

Duties and Responsibilities

Oversee the management of individuals that act as primary contact for assigned small schools as well as the individuals handling NDN operations activities.
Assist Aurora small school PSS and NDN team in maintaining appropriate service levels and standards by mentoring the staff to maximize productivity from all team members and work with other Operations managers to provide input into the performance of their staff located in Aurora.
Drive expense management, productivity improvements, and efficiency gains for areas of responsibility.
Escalate issues to the COO and other Executive Team members as appropriate.
Support and collaborate with the COO in creating team goals, as well as individual goals and ensure these are being met by effectively communicating action plans for meeting these goals.
Assist COO in developing staff through regular feedback and coaching. Additionally, recommend areas for Training in order to develop formalized training to improve or increase staff productivity.

Direct and indirect oversight of approximately 15 individuals located in Aurora office.
Responsible for all site specific responsibilities: business continuity, daily attendance reporting, work environment.

Qualifications and requirements

Highly driven, motivated and results oriented
Strong analytical and problem-solving skills
Demonstrated leadership skills
Excellent planning and organizational skills
Excellent oral and written communication skills
Strong interpersonal skills and organization abilities
Team player with the ability to inspire collaboration in others
Limited travel required

Education and Experience

Required: BA/BS degree or equivalent experience

Required: 5-7 years experience in the Financial Aid industry

Preferred: 2 years experience with ELM services or the equivalent

About ELM Resources

ELM Resources offers an exceptional benefits program and a competitive compensation package, including fully paid medical benefits, profit sharing and a 401k program. Interested parties should address responses to jobs@elmresources.com, indicating specific qualifications as matched to position profile, and include compensation history.

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